Knowledgebase > Printer Issues > HP Laserjet P2015 network connectivity issues (loss of IP address)

HP Laserjet P2015 network connectivity issues (loss of IP address)

 

ISSUE:

The HP Laserjet P2015 printer seems to be losing network connectivity randomly. On the computer's end it sees the printer offline. Sometimes a reboot of the HP Laserjet P2015 printer re-establishes the network connection. What is going on?

REASON:

While doing a thorough web search it appears that this is a common issue with the HP Laserjet P2015. It appears the reason this HP Laserjet P2015 printer is experiencing so many types of issues is due its faulty formatter board. The formatter board of a printer is bascially the printer's motherboard which is also known as the controller board. Some people have been lucky in resolving their issues by doing a "cold reset" however many have had to upgrade the HP Laserjet P2015 printer to the latest firmware or replace the formatter board entirely.

RESOLUTION:

The following three solutions seem to be your best way of resolving the issue. However most people have resloved the network connectivity (loss of IP address) issue by upgrading the HP Laserjet P2015 firmware to the latest version which is mentioned below:

Solution #1 - A "Cold Reset":

  1. Make sure the printer is OFF
  2. Press and hold onto the big green (also known as the "Go") button.
  3. While holding onto the "Go" button, turn the printer ON and release the "Go" button between 5-10 seconds. At this point the indicator lights on the printer will start to cycle and then eventually stop. After the cycle is compleete the printer will return to its "Ready" state.
  • If both the "Attention" and "Ready" lights turn on before releasing the "Go" button then the procedure will need to be restarted.

 

Solution #2 - Upgrade the HP Laserjet P2015 to the latest firmware:

Download the latest firmware update utility for the HP Laserjet P2015 from HP's website (www.hp.com). Since the HP Laserjet P2015 model has been discontinued the latest firmware that was found at the time this article was written can be found using the following link: http://www.hp.com/pond/firmware/hidden/P2015FWUpg20080312.html

 

Solution #3 - Replace the formatter board ("printer's motherboard"

If the first two solutions don't seem to work than it appears that you might have to replace the formatter board on the HP Laserjet P2015. If your decision is to replace the formatter board than I highly recommend to purchase a brand new formatter board from HP. There have been many cases in which technicians have purchased a refurbished formatter board for the HP Laserjet P2015 to end up with the same issues again.

 
 
 
 
 
 

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